Customer Success Specialist

Who are we?

Hi, we’re Leat 👋

We have the power of a big company with a small team of pros. Quality over quantity.

We may look like other CRM systems, but we're most certainly not.

We’ve simplified what it takes to create great experiences. Like our team, we’ve designed our software to be small but mighty, giving our clients all the essentials to elevate your business without the unnecessary noise. Because even the most ‘data-driven’ experiences mean nothing without that human touch.

Our mission is to prove that great customer experiences aren’t only for the top dogs. Because at the end of the day, it’s not data that makes your business shine ~ it’s the connections.

Your team

Our Customer Success team is the heartbeat of Leat HQ. We’re a group of loyalty experts dedicated to helping businesses across Europe set up, grow, and fine-tune their loyalty programs using smart data insights. If you’re ready to work closely with our teams, tackle customer challenges, nurture relationships, and elevate loyalty programs, we’d love to have you on board!

Your mission

Your mission is to ensure that our customers are satisfied and fully benefit from our product, playing a vital role in their success and development. Through your strong communication skills, you will work to achieve success for all stakeholders while maintaining a high standard of customer experience. You'll proactively troubleshoot issues, continually provide input for process improvements, and manage all incoming customer communications. With a focus on reducing workload while delivering outstanding service, you will strive to optimize the efficiency and effectiveness of customer support.

What we offer

We offer you a working environment where you can share your knowledge, ambitions and creativity. Our goal is to become the world's leading loyalty platform. And we aim to get there by making sure what we do today is just a little bit better than yesterday. That’s why we invest in your professional and personal development. This is what you can expect (based on 40 hours a week):

• A professional working environment, with a young, energetic and innovative team

• An established Dutch tech company scaling up in Europe

• An amazing office space between Utrecht and Amsterdam, easily reachable by both car and public transport (train station is right next door)

• A salary range tailored to your level, experience and background

• 25 vacation days

• Business and travel expense reimbursement

• A training budget to stay on top of your game

• A pension scheme

Who you are

• Enjoy tackling and improving support processes

• Enthusiastic, with a strong sense of ownership

• Skilled at providing customers with the best advice and commercial mindset

• Deliver fast, reliable, and high-quality customer support

• Excellent communication and interpersonal skills

• You speak Dutch and English fluently, another language is a bonus

Get in touch!

Excited to join us? We’d love to hear from you. Show us what you’ve got by emailing djamaya@leat.com to get the ball rolling.

Acquisition is not appreciated. Leat does not accept unsolicited assistance from agencies for this vacancy. Resumes (in any form) submitted by recruitment agencies to any employee of Leat without a valid written search request will be considered the property of Leat, for which no compensation will be owed in any way.