Gorgias
Support platform
Support platform
Overview
Overview
Gorgias is an AI-powered customer support platform built for ecommerce and hospitality brands that want to deliver fast, personalized service across every customer touchpoint. Combined with Leat, Gorgias transforms every support conversation into an opportunity to strengthen guest relationships by connecting customer service with loyalty, rewards, and guest data. From answering questions and resolving issues to recognizing loyal customers and driving repeat visits, the integration creates a seamless customer experience across support and engagement.
Features
Features
Loyalty
Giftcards
Pre-paid
Vouchers
Customer profiles
Explore more integrations
Explore more integrations
Explore more integrations
Frequently asked questions.
Frequently asked questions.
Frequently asked questions.
Frequently asked questions.
Frequently asked questions.
Can’t find the answer you were looking for?
Can’t find the answer you were looking for?
What is possible with the Gorgias integration
Loyalty data in every ticket: See a customer's loyalty status, points balance, and voucher history right next to the conversation, no switching tabs required.
Reward customers without leaving the helpdesk: Award points, issue a voucher, or send a gift card straight from a support ticket.
Recognise your best customers automatically: Spot VIP or top-tier members the moment a ticket comes in, so agents can respond accordingly.
Referral links in Macros: Drop a customer's referral link or current reward balance into a saved reply in one click.
Context-aware responses: Agents write personal, informed replies without asking customers to repeat account details they've already shared.
What is possible with the Gorgias integration
Loyalty data in every ticket: See a customer's loyalty status, points balance, and voucher history right next to the conversation, no switching tabs required.
Reward customers without leaving the helpdesk: Award points, issue a voucher, or send a gift card straight from a support ticket.
Recognise your best customers automatically: Spot VIP or top-tier members the moment a ticket comes in, so agents can respond accordingly.
Referral links in Macros: Drop a customer's referral link or current reward balance into a saved reply in one click.
Context-aware responses: Agents write personal, informed replies without asking customers to repeat account details they've already shared.
What are the key benefits of the Gorgias integration
Faster resolutions, fewer tabs: Support teams work loyalty into every ticket without leaving Gorgias.
Support that builds loyalty instead of just closing tickets: Every interaction becomes a chance to strengthen the relationship, not just solve a problem.
Consistent recognition, every time: Repeat customers and top-tier members get treated like it, regardless of which agent picks up the ticket.
More value from every conversation: Turn a question or complaint into a repeat purchase or rebooking with an in-context reward.
What are the key benefits of the Gorgias integration
Faster resolutions, fewer tabs: Support teams work loyalty into every ticket without leaving Gorgias.
Support that builds loyalty instead of just closing tickets: Every interaction becomes a chance to strengthen the relationship, not just solve a problem.
Consistent recognition, every time: Repeat customers and top-tier members get treated like it, regardless of which agent picks up the ticket.
More value from every conversation: Turn a question or complaint into a repeat purchase or rebooking with an in-context reward.
How to install the Gorgias integration
Connect your accounts: Link your Leat and Gorgias accounts from the Leat integrations dashboard.
Sync customer data: Leat automatically pushes loyalty status, points balance, and voucher history into Gorgias customer profiles.
Add loyalty actions to your Macros: Set up saved replies in Gorgias that award points, send a voucher, or share a referral link.
Start rewarding from tickets: Your support team can view and act on loyalty data without leaving the helpdesk.
How to install the Gorgias integration
Connect your accounts: Link your Leat and Gorgias accounts from the Leat integrations dashboard.
Sync customer data: Leat automatically pushes loyalty status, points balance, and voucher history into Gorgias customer profiles.
Add loyalty actions to your Macros: Set up saved replies in Gorgias that award points, send a voucher, or share a referral link.
Start rewarding from tickets: Your support team can view and act on loyalty data without leaving the helpdesk.
Start unifying
your loyalty.
Start unifying your loyalty.