Marketing
Introducing booking reminder and feedback emails
Booking reminder and feedback emails are now available in Leat. Send reminders days or hours before a booking, thank guests or request feedback after their visit, and customize each email to suit your business. Track scheduled, sent, and skipped emails, duplicate existing setups, or use Leat AI to manage your booking communications.
Send booking reminders: Automatically remind customers about their upcoming bookings. Choose to send reminders a set number of days before at a specific time, or a few hours before the booking starts.
Collect feedback after visits: Send a thank-you or feedback email on the day of a booking or a few days afterwards.
Set up emails in three steps: Choose Reminder or Feedback, set the timing, and select which bookings the email applies to. Each email starts with a customizable template and remains inactive until you enable it.
Track scheduled and sent emails: See which booking emails are scheduled, which have been sent, and which bookings were skipped, including the reason. Click any row to open the corresponding booking.
Duplicate booking emails: Easily create additional reminders or emails for different booking types by duplicating an existing one.
Set up emails with Leat AI: Ask Leat AI to create or update booking emails and help explain why a particular contact didn't receive one.
Keeping guests informed before their visit and following up afterwards can make a big difference to the customer experience.
Booking emails make it easier to automate these communications, so you can send timely reminders, collect valuable feedback, and stay connected with guests without having to manage each message manually.
What this means for you
Keep guests informed: Automatically remind customers about upcoming visits.
Collect valuable feedback: Follow up after bookings to understand customer experiences.
Save time: Automate booking communications with customizable emails.
Stay in control: Track email activity and understand why certain bookings were skipped.
Where to find it
Go to Settings → Bookings to create and manage your booking reminder and feedback emails.