Contacts portal
Contacts portal refresh
Another update to the Contacts Portal is live, making the experience clearer for your contacts and giving you more control in the editor.
For your contacts:
Mobile navigation bar: Makes it easier to get around the portal on mobile devices.
My Benefits page: All rewards and vouchers are now grouped together in one dedicated place.
Clearer vouchers: It's now easier to see when a voucher is valid, when it expires, and where it can be redeemed.
New profile card: Replaces the old balance block and shows, alongside profile information, either tier progress, point balance progress toward the next reward, or prepaid credit balance (depending on your loyalty setup).
In the editor:
More pages available for preview: Browse a wider range of pages directly in the preview.
Editable section titles: Most section titles can now be customized.
Language-aware preview: The preview now displays in the language configured for your Contacts Portal.
Preview as a contact: See the portal exactly as one of your contacts would experience it.
This update focuses on making the portal easier to navigate and understand for your contacts, while giving you clearer, more accurate previews as you build it out. We're continuing to expand the Contacts Portal - next up is more detailed information about loyalty tiers and a dedicated section to display earn rules.
What this means for you
A cleaner experience for contacts: mobile navigation, a consolidated benefits page, and clearer voucher details should reduce confusion and support questions.
More accurate previews: with more pages available, editable titles, and language-aware previews, you can fine-tune the portal with more confidence before publishing.
See it from their side: the new "preview as a contact" option lets you check exactly what your customers see.
Where to find it
Head to Apps → Contacts Portal.