Wallet Pass
Add wallet passes in just one tap
Adding passes to Apple Wallet or Google Wallet is now simpler. Customers can open their wallet directly from forms or the customer portal, scan a QR code when using a computer, and get clear instructions when opening links inside social media apps.
Add passes in one tap: Tap the Apple Wallet or Google Wallet button on a form or in the customer portal to open your wallet directly, without an extra download step.
See the right wallet for your device: iPhone users see Apple Wallet, while Android users see Google Wallet. On desktop, a QR code lets you continue on your phone.
Better support for in-app browsers: When opening a wallet pass through apps like Instagram, Facebook, or LinkedIn, customers see instructions to open the page in their browser, along with a link they can copy.
Consistent across the portal: Wallet buttons on the home card, vouchers, and identifiers now follow the same experience.
Adding a wallet pass should be quick and straightforward, no matter where customers access it.
Previously, customers had to go through an additional download step before adding their pass. We've simplified this process so they can get to the right wallet directly, with clearer guidance when their browser doesn't support adding passes.
What this means for you
Make it easier for customers: Fewer steps between opening a form or portal and adding a wallet pass.
Give customers the right experience: Wallet options automatically match the device they're using.
Reduce confusion: Customers opening links inside social media apps receive clear instructions on how to continue.
Keep things consistent: The same wallet experience is available across the customer portal.