System emails
Transactional emails - like gift card and voucher delivery, order confirmations, and login verification - now have their own dedicated home in Leat, separate from your campaigns and automated marketing emails.
One place to manage system emails: Order confirmations, gift card/voucher recipient emails, double opt-in, Contacts Portal login/register, identifier verification, private form authentication, and loyalty token emails are now grouped together under System Emails.
A dedicated editing experience per email type: Newly created system emails will be pre-populated with the correct merge tags for that specific email, so you're never guessing which tags are available or relevant.
Templates: Easily select or swap in one of our native templates for any system email directly from the editor.
Streamlined design: Actions have been removed from system emails, since they didn't apply here in the first place. If you need automation-style actions tied to one of these events, that's now handled through Automations.
Previously, system-triggered emails, like the one that delivers a gift card recipient's QR code, ran through the same setup as regular Automated Emails. That meant merchants had to manually build and correctly tag these emails themselves (right down to setting the correct category and subscription type) for something as fundamental as a gift card actually reaching its recipient. System Emails moves these into dedicated, purpose-built setup so they're more reliable and easier to manage from day one.
What this means for you
New accounts: System Emails are enabled automatically, starting today.
Existing accounts: You'll be migrated automatically over the next couple of weeks. Your current email content and setup will be carried over as-is. Nothing will change or break, and no action is required on your end. If a given system email type doesn't exist yet on your account, it will be created from Leat's default templates.
Where to find it
Head to Settings → System emails under Management
Heads up
Once your account uses System Emails, the transactional email categories (e.g. gift card/voucher recipient, order confirmation) will no longer appear as options within Automated Emails. They now live exclusively under System Emails.