Rewards and engagement nudges to boost retention

Rewards and engagement nudges to boost retention

Cormac O’Sullivan

Marketing

In this webinar, we're giving you the full rundown on rewards. We'll take you through everything from how to structure them to how you can make them feel personal rather than generic, and how to keep engagement going without manual upkeep.

We'll cover:

  • Choosing the right reward structure: Points, tiers, or membership, and how to decide which model actually fits how your customers buy.

  • Designing rewards customers want: What makes a reward catalog feel worth engaging with, rather than a list of discounts nobody redeems.

  • Making rewards feel personal: How visibility filters let you control which reward shows to which customer, by tier, date or time, and location, so a gold-tier perk never shows up for a new sign-up, and a happy hour reward never shows when it shouldn't.

  • Automating engagement triggers: How real-time triggers can deliver the right reward at the right moment, without your team manually managing every campaign.

Lesson details

Lesson details

55:57

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Start unifying

your loyalty.

Start unifying

your loyalty.