AI Assistant (Leat MCP)
July 20
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Frequency caps
Leat defines how often each customer can receive an incentive, earn value, or redeem a benefit. Limits can apply to a single incentive, a campaign, or the entire program, then be enforced across every connected channel before additional points, stamps, rewards, or vouchers are issued.
Control how often a customer can receive a specific incentive or incentives across the wider program. Issue a welcome voucher once per customer, limit a win-back incentive to once per quarter, or add a cooldown after a surprise reward. Caps can also vary by tier or segment when different customer groups should receive different levels of access.
Define whether points, stamps, and challenge progress can be earned per transaction, visit, day, week, month, or another period. A stamp can be limited to once per visit so splitting a basket does not create additional value. Bonus points might be earned once a week, while referral rewards could stop after the first five qualifying referrals each month.
Control how often a reward or voucher can be used, such as once per customer, once per visit, once a day, or once a week. You can also require a cooldown between redemptions. Limits apply across connected channels, so a reward redeemed at the POS cannot be used again through an e-commerce checkout after its cap has been reached.
When a customer reaches a cap, Leat prevents further issuance, earning, or redemption until the limit resets. Automations, Decisioning, and Leat AI cannot select a capped incentive, even when the customer otherwise qualifies. Teams can review customers with unusually high earning or redemption activity to identify mechanics that are being overused or limits that may be too restrictive.
Lifecycle incentive spacing
Welcome, win-back, birthday, and surprise incentives are delivered at the intended frequency instead of being triggered repeatedly.
Basket-splitting guardrails
Visit-based earning limits stop customers from creating extra transactions solely to collect additional stamps or points.
Referral cost control
Referral limits keep the value issued to each advocate within the intended monthly or campaign budget.
Reward sustainability
Daily and weekly redemption limits prevent frequently used benefits from becoming permanent price reductions.
Tier-based frequency benefits
Higher tiers can receive more frequent access while new-member and acquisition incentives remain tightly limited.
Cap optimization
High-earning and high-redemption reviews reveal where a mechanic is being overused or where a limit may be discouraging normal participation.
