AI Assistant (Leat MCP)
July 20
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Member portal
Give every member one place to see and use everything they've earned. Show balance, rewards, vouchers, referrals, and membership, and let them redeem, share, and manage preferences without contacting you. Because the portal is reached by a link with no password, a member is one tap from an answer they'd otherwise ask staff for.
Points balance and how it's moving. Stamp cards in progress. Current tier, its benefits, and what the next one takes. Rewards ready to redeem and rewards to aim for. Active vouchers. Gift card and credit balances. Referral code and the status of each referral. Membership level and renewal date. Transaction history across every channel. The portal is the program from the member's side, complete.
Redeem a reward and receive a code or QR for the till or the checkout. Book an experience with limited places. Upgrade or manage a membership. Share the referral code. Complete a profile or answer a preference question and earn for it. Set which channels you hear from and how often. The portal is where a member acts on the program, so the counter isn't the only place a reward can be claimed and support isn't the only place a preference can be changed.
The portal runs on your domain, in your colors, type, and imagery, as a standalone destination or embedded in your site or app. Members reach it from a link in a message, a notification on their wallet pass, a QR at the counter, or the account area of your webshop, and they're signed in without a password through a secure, authenticated link. Groups can run a portal per brand or one for the group.
Every portal visit is an event, and what a member looks at is a signal: the reward they viewed and didn't redeem, the tier benefits they checked, the referral page they opened. Unredeemed rewards near expiry become a nudge. Preferences set here are consent the whole platform honors. And because members can answer their own questions about balances, rewards, and vouchers, the queries that used to reach staff and support fall away.
Loyalty query resolution
Settle questions about points, rewards, and vouchers from a complete record
Preference center
Let customers choose their channels and frequency without contacting you
Referral program management
Reward both sides of every tracked referral without letting the mechanic be gamed
Tier progression management
Move customers through tiers on complete spend rather than what one system saw
Progressive profiling
Build a complete picture over several visits instead of one long signup form
