AI Assistant (Leat MCP)
July 20
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Multi-site & multi-brand execution
Run one program across every site, brand, and market, with local variation where it's needed. Set shared rules at the group level, let regions and locations adjust within them, and scope access by role and site. Because the program is one object with local exceptions, a change at group level reaches the whole estate without anyone rebuilding fifty local versions.
Set the program at group level: mechanics, earning rules, core rewards, the customer's balance. Let regions, brands, or individual sites vary what needs varying, such as a reward that suits the coastal stores, a time window that fits a late-opening venue, a local promotion for a store that's just opened. Variation is a scoped rule inheriting from the shared one, so a change to the group program reaches every site and a local exception stays local.
A group with more than one brand decides how customers relate to them. Share one customer base and one balance across brands, so points earned at the restaurant spend at the hotel. Keep brands separate, with their own customers and currencies, on one platform. Or mix: a shared group currency with brand-specific rewards. Each brand carries its own identity, pass, portal, and messaging, and the group sees across all of them.
Run the program across countries with local currency, local language on every customer-facing surface, local pricing, and rules that respect local consumer law on expiry and consent. Time-based rules run in local time. A market can have its own mechanics where regulation or habit requires, inside the group structure, so expansion into a new country is a scoped configuration and a translation.
Head office sees everything and sets the shared program. A regional manager sees and adjusts their region. A store manager or franchisee runs their site inside a local budget that sits under the group cap, with the permissions their role allows and nothing more. Reporting rolls up from site to region to brand to group, and every local change is on the record. Franchisees get real autonomy because the boundaries are real.
Multi-location consistency
Run shared rules across sites, brands, and markets with local variation where it's needed
Location budget management
Give every site or franchisee an allowance that operates inside the group cap
Location-based promotions
Run offers that apply at specific stores, regions, or markets
Program change management
Change a rule once and have every campaign, channel, and decision honor it
Loyalty program migration
Move from an old program without losing history or duplicating members
