AI Assistant (Leat MCP)
July 20
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Real-time decisioning
Trigger a decision when a customer identifies themselves, updates a basket, scans a wallet pass, or completes another relevant action. Leat returns the best permitted response within the interaction, using the customer’s latest context without skipping any program rules.
A customer identification, basket update, wallet pass scan, tier change, or lapse milestone can start a decision as soon as it happens. Choose which events and customer groups require an immediate response and which can remain scheduled. Leat reads the context, applies Governance, compares the available actions, and chooses before the interaction ends.
Real-time decisions are designed for moments when the result must arrive in seconds, including at the POS, e-commerce checkout, kiosk, or wallet. An incentive can appear before payment, a reward can be applied while the basket remains open, or a wallet notification can arrive during the visit. Unified Execution delivers the result through the touchpoint the customer is currently using.
The decision reflects what the customer is doing now, including the contents of the current basket, their location, a reward redeemed moments earlier, or a tier they have just reached. Because Data captures activity as it happens, Decisioning works from the customer’s current situation rather than an earlier version of their profile.
Eligibility, redemption scope, stacking rules, frequency caps, available budget, margin requirements, and consent are checked before the result is returned. Set how long a real-time decision may take and what should happen if that limit is reached. Leat can fall back to an approved rule-based response, ensuring the customer receives a valid result without allowing an unchecked action through.
Immediate rewards
A qualifying purchase can be recognized and rewarded while the customer is still in the store or active online.
Checkout and counter offers
The most relevant incentive can be presented while the basket is still open and the customer can act on it.
Personalized decisioning
Fixed responses can be replaced with a decision about what is right for this customer, at this moment, including whether to act at all.
Time window & fallback setting
Teams can define how long a decision may take and what approved response should be used if that time limit is reached.
Real-time scope review
Customer groups and incentive types can be kept in real time or scheduled decisioning based on where an immediate response adds value.
Trigger selection
Teams can choose which events start an immediate decision, including customer identification, basket updates, and wallet pass scans.
