AI Assistant (Leat MCP)
July 20
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Reward catalog
Define every reward once, with its cost and its rules, and use it in every mechanic that needs it. Build products, discounts, credit, experiences, and access into one catalog, control who sees each, and retire what nobody redeems. Because one reward serves the stamp card, the points shop, and the tier perks at once, a change is made once and the cost is always a number you can see.
Products and free items. Discounts, fixed and percentage. Vouchers and credit. Upgrades and add-ons. Experiences: an event, a tasting, a class, a table nobody else can book. Services: priority collection, free delivery, a dedicated line. Digital goods. Each reward carries a name, a description, an image, a cost to the business, and a fulfillment method, whether that's applied at the till, shipped, emailed, or booked. Physical, digital, or experiential, it's an entry in the same catalog.
The free coffee is one reward. It's the completion prize on the stamp card, a redemption at two hundred points, a perk for Gold members, and a service recovery gesture, and it's the same entry each time. Change its cost or its description and every mechanic reflects it. Stock for a physical reward is one figure, drawn down wherever it's redeemed. The program can offer a hundred rewards through a dozen mechanics without anyone maintaining a hundred rewards twelve times.
Every reward has a cost, and the cost is counted against budgets as it's redeemed. Who can see a reward is set under reward visibility, who can claim it under eligibility rules, and how it behaves under redemption rules. Rewards can be scheduled to appear and retire, limited in stock, scoped to locations, and restricted to segments. Adding a reward to the catalog doesn't make it available; making it available is a decision the rules govern.
Which rewards get chosen, redeemed, and redeemed again. Which sit in the catalog untouched. Cost per redemption, and what redeemers go on to spend. Reward performance is reported under Optimization, so the catalog is pruned on evidence. And because every reward has a cost and a track record, Decisioning can choose among them: the reward this customer is most likely to value, at the lowest cost to the business, from the ones the rules allow.
Reward creation & costing
Add each new reward with its description, image, fulfillment method, and true cost to the business, before any mechanic can offer it.
Mechanic selection
Decide which rewards each mechanic offers, points, stamps, tiers, challenges, recovery, from the one catalog, so a change to a reward reaches every mechanic.
Stock & capacity management
Set quantities for physical rewards and places for experiences, and watch them draw down across every channel.
Fulfillment coordination
Make sure a shipped, collected, or booked reward reaches the customer, with the order passed to whoever fulfils it.
Catalog performance
Review reward performance on a set cadence, retire what nobody redeems, and reprice what costs more than it returns.
