AI Assistant (Leat MCP)
July 20
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Customer activity history
A points balance shows where a customer stands, but not how they got there. Leat records every purchase, visit, redemption, tier change, and campaign response in one chronological view, giving staff useful context before serving someone and your team the history needed to decide what should happen next.
Online orders, POS transactions, visits, bookings, points earned and spent, rewards claimed, gift card and prepaid activity, voucher redemptions, form responses, and subscription changes all appear in the same timeline. Your team can understand what a customer did without cross-referencing multiple systems.
The order of events explains more than a total alone. See whether a reward was followed by a return visit, when a customer’s usual cadence began to slow, or what happened before they stopped coming. A tier upgrade followed by three months of silence tells a different story from steady spending just below the threshold.
Most loyalty questions concern something that has already happened: a reward that was applied, points that appear to be missing, or a voucher the customer does not remember using. A complete record of what was issued, earned, and redeemed - including the time and channel - helps staff resolve questions during the conversation instead of escalating them.
Leat uses recency and behavioral patterns alongside totals to understand what a customer may need next. Activity history shows how often they usually return, what they last responded to, and how long they have been inactive - distinguishing a customer who is overdue for a visit from one who simply spends less frequently.
Tracking behavior patterns
Understand each customer’s normal visit, purchase, and redemption cadence, then see when it begins to change.
Lapsed customer recovery
Identify customers who have passed their usual return window before they quietly stop coming back.
Campaign and reward analysis
See what customers did before and after receiving a campaign message, reward, or voucher.
Loyalty query resolution
Resolve questions about points, rewards, and vouchers using a time-stamped record of every action.
Program auditing
Review when points, rewards, vouchers, and tier changes were issued, earned, applied, or reversed.
Service continuity
Give staff the same history across locations and channels, so customers do not have to explain previous interactions again.
