AI Assistant (Leat MCP)
July 20
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Identity resolution
Resolve every identifier a customer uses into one profile, automatically. Match on email, phone, loyalty ID, wallet pass, or account login, attach anonymous activity the moment a shared identifier appears, and merge duplicates without losing what either record held. Because resolution runs before anything else feeds into the profile, every segment, decision, and report is built on one record, not several.
Leat identifies customers in the way that best fits your business: an account login online, a wallet pass at a checkout or kiosk, or a license plate if you run a car wash. Each method provides an identifier that Leat connects to the same profile, creating one reliable identity across every customer journey.
Leat matches the identifiers used across your stores, ecommerce, wallet, and loyalty program to the same underlying loyalty ID and customer profile. Each interaction strengthens one record instead of creating separate identities across different channels or systems.
When a shared identifier appears, Leat connects earlier anonymous activity to the correct profile. Duplicate records are merged automatically without losing purchases, balances, rewards, preferences, or activity held in either record.
Identity resolution happens before customer data is used elsewhere in Leat. Profiles, segments, decisions, and reports are therefore built around one real customer, not several fragmented or duplicated versions of them.
Online and in-store recognition
The same customer is recognized whether they log in online, scan a wallet pass, or identify themselves at a physical location.
Customer data consolidation
Multiple partial versions of the same customer are replaced with one record the business can trust.
Loyalty program migration
Existing members and their history can be moved without creating duplicate profiles or losing customer data.
Accurate customer lifetime value
Spend, visits, and redemptions from every channel remain connected to the correct customer.
Clienteling and counter-side service
Staff have access to the customer’s tier, preferences, and recent purchases while they are being served.
