AI Assistant (Leat MCP)
July 20
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POS loyalty integration
Identify, reward, and redeem inside the sale, on the POS your staff already use. Recognize the customer, award points from the real basket, and apply rewards as lines in the transaction. Because the POS asks Leat and gets an answer in real time, staff never need to know the rules, only that the answer is right.
Scan the wallet pass or a QR code, tap a loyalty card, or look up by phone or email, and the customer is attached to the sale. On integrated POS systems it happens in the normal flow, with no second device. From that moment the transaction knows who's buying, which is what every other step depends on.
Points, stamps, and tier progress are calculated from the items actually sold, at the earning rules the program defines, with multipliers, exclusions, and caps applied automatically. Nobody enters an amount. A basket with three qualifying items and one excluded one earns exactly what the rules say, and the customer's balance is updated before the receipt prints.
Rewards, vouchers, store credit, gift cards, and member pricing apply to the basket as lines, validated in real time against eligibility, stacking, and redemption rules. A reward that qualifies applies with a tap. One that doesn't is declined with a reason the staff member can read to the customer. The POS never has to know the rules, because it asks Leat and gets an answer.
The customer's tier, balance, and available rewards. A recommended add-on. A recovery gesture they're permitted to offer. Enrollment for a customer who isn't a member yet. Each staff member sees what their role allows, every action is recorded under their login, and the same flow works on every till across the estate. Where the POS isn't natively integrated, Leat's register app runs the same flow alongside it.
Clienteling and counter-side service
Give staff tier, preferences, and recent purchases while the customer is still standing there
Same-visit rewards
Reward a purchase while the customer is still in the store
Online and in-store recognition
Recognize the same person whether they buy at the counter or in your webshop
Service recovery
Give staff a defined set of gestures they can issue on the spot, within limits
Checkout and counter offers
Present the right offer while the basket is still open
